Golden Bets Privacy Policy —
Your Data, Your Rights

Golden Bets collects certain information necessary to provide its services. This data comes from three sources — directly from you, automatically while you use the platform, and from third parties when identity verification is required.

Golden Bets uses your information only for specific, defined purposes. Your data is never used for unrelated or unintended activities.

• Account Management: To manage your login, verify your identity, and keep your account secure.
• Payment Processing: To process deposits and withdrawals securely.
• Identity Verification (KYC): To verify your identity in accordance with international licensing regulations.
• Customer Support: For troubleshooting and customer support purposes.
• Fraud Prevention: To detect suspicious transactions and keep your account secure.
• Personalized experience: To send you relevant offers and notifications based on your preferences.
• Legal Obligations: Data retained upon request from authorities or as required by law.

Golden Bets never sells your personal data to advertisers or third parties. However, information may be shared in certain specific circumstances:

• Payment provider: bKash, Nagad, Rocket — only the details needed to process your transactions.
• Identity Verification Services: International-standard verification agencies engaged for the KYC process.
• Regulatory authority: When required by a licensing authority or law enforcement agency under legal obligation.
• Technology Partners: Cloud hosting and cybersecurity providers — bound by strict confidentiality agreements.

Cookies are used on the Golden Bets website and app. These are small files stored on your device that help improve your experience.

Optional cookies can be disabled at any time from your browser settings. However, disabling essential cookies may cause some features to stop working properly.

Golden Bets follows the highest industry standards to protect your data. Our security infrastructure is regularly audited by independent third parties.

• 256-bit AES Encryption: Bank-grade encryption is applied to all data transfers and storage.
• Two-Factor Authentication (2FA): OTP verification is required as an added layer of security at login.
• Secure Servers: Data stored in ISO-27001 certified data centers.
• Regular Security Audits: Penetration testing is carried out every quarter.
• Restricted Access: Only authorized personnel can access data on a need-to-know basis.

Data retention period: information for active accounts is kept for as long as the account remains active; information for closed accounts is retained for up to 5 years in accordance with legal obligations.

Every Golden Bets member has clear rights over their own data. We respect those rights and are here to help you exercise them.

Golden Bets strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect any information from minors.

If we suspect that a minor has opened an account, it will be immediately closed and all associated data will be deleted. Parents who have concerns are welcome to contact us.

The Golden Bets platform may occasionally contain links to payment gateways or third-party services. These third parties have their own privacy policies, and Golden Bets is not responsible for them.

This privacy policy may be updated due to changes in law, the addition of new services, or technical reasons. Members will be notified before any significant changes take effect.

• The date of any changes will always be displayed at the top of this page.
• You will be notified in advance by SMS or email of any major changes.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, please reach out directly to our dedicated privacy team.